This IT strategy page provides a holistic view of what IT will do over the next 2-3 years. It demonstrates how we will align our resources, efforts, and investments to support the University’s strategic priorities and top initiatives. It is our roadmap.
To achieve this strategy, our IT department must remain focused on the key IT initiatives outlined on this page. These initiatives will support our stakeholders in achieving their goals.
This strategy was developed in cooperation with department’s stakeholders, IT management, and the input of IT employees. It is a combined effort we will use to gain alignment and buy-in from our staff. Thank you to all those who have helped assess our current state, envision our future state, and identify the gaps we must fill to achieve those goals.
To provide fair, secure, and reliable solutions that meet the needs of the community.
To advance digital transformation through collaboration and data driven solutions to achieve operational excellence.
We deliver best experiences to our customers through services, products and empowerment.
We aim to provide maximum long-term benefits to the organization while optimizing total costs of ownership and risks.
We maintain capability levels and create solutions that are fit for purpose and aim to reduce operational complexity and minimize technical diversity.
We collaborate with our stakeholders and customers to achieve strategic objectives by delivering best experiences with our services and products.
Foster an effective and productive workforce by focusing on well-being, collaboration and continuous improvement.
We strive to build scalable, resilient and secure IT solutions.
We aim to support efforts to align our service models to advance fair distribution of resources at USI.
Support Major USI Priorities
USI initiatives requiring IT capabilities are supported by key IT projects
Reduce Risk & Improve IT Operational Excellence
These projects will increase IT process maturity and systematically improve IT.
Drive Technology Innovation
These projects will improve our future innovation capabilities and decrease risk by increasing our technology maturity.
IT will regularly measure and report stakeholder satisfaction and success metrics for our services and processes
| IT Goals | Business Facing Metrics |
Targets |
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Enhance Operational Excellence |
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| Technology Partnership |
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| IT Security Maturity |
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| BI & Data Analytics Maturity |
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| Workforce Empowerment |
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