Travel Card

The USI Travel Card (TCard) program facilitates the procurement of travel expenses for approved University business trips utilizing the PNC Bank Visa TCard. USI employees are to use the TCard as the primary payment method for travel and travel-related hospitality expenses for university business activities that have a fully processed Pre-Approval in Emburse Enterprise (formerly Chrome River).

TCard transactions are reconciled in Emburse Enterprise.

The TCard will be available to pay travel expenses AFTER you have a fully processed Pre-Approval in Emburse Enterprise (formerly Chrome River).

The following items may be bought with the TCard:

• Airfare
• Bag fees (1st checked bag only)
• Lodging
• Parking
• Registration fees (Off-Campus Events)
• Rideshare/Shuttle/Subway/Taxi
• Vehicle Rental and Fuel

1. Immediately call PNC Bank at 1-800-685-4039. You may be asked to enter the 16-digits of your card. If you don't know them, then stay on the line and wait to be transferred to a customer service representative, who may ask you for the last 4 digits of your employee ID number as the access/security code.

• The bank will close your card and issue a new one.
  Request that the new card be sent by express mail/FedEx. If asked to verify the mailing address, then provide:

Your name
TAX-EXEMPT 0002094576
USI TCARD - ATTN SSTANLEY
8600 UNIVERSITY BLVD SSB 144
EVANSVILLE IN 47712-3590

2. Email Travel Procurement to notify us that a new TCard is being sent, and, if applicable, a dispute must be filed for unauthorized charges.

• Do not ask PNC Bank to initiate the dispute. A USI program administrator will handle it.

3. Travel Procurement will notify you when the new TCard is received, along with the next steps.

1. Immediately call PNC Bank at 1-800-685-4039. You may be asked to enter the 16-digits of your card. If you don't know them, then stay on the line and wait to be transferred to a customer service representative, who may ask you for the last 4 digits of your employee ID number as the access/security code.

• The bank will likely close your card and issue a new one.
  Request that the new card be sent by express mail/FedEx. If asked to verify the mailing address, then provide:

Your name
TAX-EXEMPT 0002094576
USI TCARD - ATTN SSTANLEY
8600 UNIVERSITY BLVD SSB 144
EVANSVILLE IN 47712-3590

2. Email Travel Procurement to notify us that a new TCard is being sent, and, if applicable, a dispute must be filed for unauthorized charges.

• Do not ask PNC Bank to initiate the dispute. A USI program administrator will handle it.

3. Travel Procurement will notify you when the new TCard is received, along with the next steps.

Did your TCard decline?

• Did you activate the TCard?
  • If not, then call 1-888-339-2228 and follow the prompts. Use the last four digits of your employee ID for the activation code.
• Do you have a fully processed Pre-Approval (PA) in Emburse Enterprise (formerly Chrome River)?
  • If not, then submit a PA in Emburse Enterprise, which must be fully processed before your TCard is made available.
  • If yes, then did you wait for the TCard Open email from Travel.USI@usi.edu?
    • If not, then wait for the TCard Open email.
    • If yes, then:
      • Before the trip: Email Travel Procurement to see why the TCard declined.
      • During the trip: Use a personal card and submit for reimbursement after completion of the trip.

Email Travel Procurement with the name change request.

• Include your Banner ID in the email.
• The name change must be on file with HR before the request will be completed.

View the Emburse (Chrome River) Training Tutorial for training or a refresher.