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USI campus to reopen, classes resume, January 28

Change is never easy, and we know this is a challenging time as you navigate recent announcements affecting programs and operations at Oakland City University. We want you to know that your educational journey doesn’t have to pause.

At the University of Southern Indiana, we are fully committed to helping you transition seamlessly so you can stay on track with your education journey. We’ve designed this dedicated page specifically for you to explore our programs, access resources, learn about credit transfers and continue your education with minimal interruption.

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Having Difficult Conversations Certificate

When dealing with people, one of the most difficult things we have to do is address a problem through feedback. Most people are uncomfortable with giving difficult feedback, especially when it comes to doing this with difficult personality types. However, most problems never go away without confronting them. This course is designed to teach fundamental skills on how to deal with having difficult conversations.

Course Goal: Navigate conflict approaches with different personality types. Learn the techniques to minimize defensiveness. Deliver effective feedback-including corrective feedback. Prepare to deliver delicate and sensitive feedback. Manage a behavior problem through feedback without destroying the relationship.



This course addresses the following soft skills: leadership, communication, problem solving, interpersonal relationships, creative thinking and accepting feedback.

This course provides 6 professional development credits (PDCs) for SHRM recertification. Documentation will be provided.